We apologise for the late replies and limited phone calls, we are operating with less than half of our team at the moment due to social distancing laws, Due to the Covid 19 virus outbreak there has been some long delays in the dispatch of a small number of orders, this is out of our control due the logistics companies overseas having the same staff shortages that we have and they are prioritising parcels for the NHS medical needs and equipment, Prize Plums are also supplying materials for masks for the NHS which is our priority, , (this delay only affected a small number of orders) all new orders will now be delivered as per normal delivery times, please understand that this is an unprecedented situation, added in to this situation we have seen unprecedented sales volumes, emails & calls, we appreciate your patience and understanding at this time, customer service is our number one priority, we take responsibility for all our sellers in the UK and overseas so that our customers are always protected from click to delivery, in any event that our customers have not received their parcel or refund please bear with us, we are working around the clock to get all queries resolved,